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Lindsey Steed
When can I exchange single-show dates on my 2023-24 PremierPass?
Single-show PremierPass tickets can be exchanged on June 27.
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Lindsey Steed
When can I redeem my 2023-24 FlexPass?
FlexPass vouchers can be redeemed starting June 27.
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Lindsey Steed
What is your refund policy?
All sales are final and there are no refunds. As a pass holder, your tickets may be exchanged with 24 hours’ notice. All tickets must be used during the current pass year and unused tickets cannot be carried over for future seasons. If you cannot make use of your tickets, you may choose to donate…
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Lindsey Steed
Can I make future exchanges when I arrive for a performance?
It is always best to call-in future exchanges, particularly prior to an hour before curtain time, to help prevent long lines at the Box Office and possible delays in starting the show. If you must make future exchanges prior to a show, please arrive at the Box Office early. We do not guarantee pass holder…
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Lindsey Steed
Why do I need to give 24 hours’ notice to exchange?
24 hours’ notice enables us to fill the seat(s) you don’t use. Every seat filled is vital to our success. With 24 hours’ notice, we can sell those seats and get you seats to the best alternative date possible.
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Lindsey Steed
Can I exchange my tickets?
As a pass holder, you may exchange your tickets for free, based on availability, with at least 24 hours’ notice. Exchanges within the same or less expensive series are free. If you exchange for a performance from a more expensive series, you will be charged only the difference in price. Tickets for past performances cannot…
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Lindsey Steed
What if I lose my tickets or forget them at home?
We’ll provide replacement tickets free of charge to our valued pass holders.
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Lindsey Steed
What’s the difference between Deluxe, Select, and Preview?
Deluxe, Select, and Preview are how we tier performance dates and times. Deluxe dates refer to all Opening Nights, Saturday Evenings, and Saturday/Sunday matinees. Select dates are for Thursday and Friday. Preview dates are our most economical option and includes either a Wednesday, Thursday, Friday, or special Sunday matinee PREVIEW performance. (Previews just mean the…
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Lindsey Steed
What if I want to be more flexible?
If you have a FLEXPASS, you can choose your own shows and dates. ANW will find you the best available seats or you can log into your account online and choose your own seats whenever you are ready to do so. You can find more instructions about how to use your FlexPass here.